Excluding public holidays. If our Client Advisors are not available, we welcome you to leave us a message which will be promptly returned via email.

There’s no question too small or request too big for our dedicated Client Advisors who are available to provide personalized assistance around the clock.

Kindly note we are only providing personalized assistance if you have a dedicated Client Advisor over the phone at this time.

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Jane

Jane Jewels | Concierge | U.S. Help Center

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We take great care and pride in creating each of our designs with the hope that you’ll fall in love with your handcrafted pieces. However, we understand that some items may not be the perfect fit for everyone.

Exchanges & Returns

Our Jewelry

Keep your Jane shining for years to come with proper care.

Jewelry Care

Jane takes pride in crafting luxurious, handmade jewelry built to last, and we stand by the quality and design of everything we make. If your piece doesn’t meet your (or our own) expectations, we are dedicated to making it right.

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Everything you need to know for a smooth checkout experience.

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Important information about how we protect your data.

Fraud Protection

Should you require help or additional information, please contact our Client Services team by clicking here. One of our dedicated advisers will be happy to assist you. Kindly note we only provide personalized assistance over the phone if you have a d

Should you require help or additional information, please contact our Client Services team by clicking <a href="https://concierge.janejewels.com/en-US/contact">here</a>. One of our dedicated advisers will be happy to assist you.Kindly note we only provide personalized assistance over the phone if you have a dedicated Client Advisor at this time. Our U.S. Client Services line is +1 (212) 643-9199.Alternatively, please visit our Help Center at <a href="https://concierge.janejewels.com/en-US">concierge.janejewels.com</a> to view additional methods of assistance offered as well as immediate answers to commonly asked questions.

How do I call Jane?

You do not need a Jane Club account to shop online; rather, you can purchase as a guest.However, creating a Jane Club account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store mu

You do not need a Jane Club account to shop online; rather, you can purchase as a guest. However, creating a Jane Club account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store multiple delivery addresses, view past orders, update subscription details and receive special Jane customer event invitations and new product information.Creating a Jane Club only takes a few minutes and you can do so by clicking&#xA0;<a href="https://janejewels.com/account/register" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">here</a>.

Do I need an account with Jane to place an order?

You can reset your password by selecting Forgot Your Password? in the Jane Club log in page.

<section id="isPasted">You can reset your password by selecting Forgot Your Password? in the <a href="https://janejewels.com/account/login" rel="noopener noreferrer" target="_blank">Jane Club log in page</a>.</section>

How do I reset my password?

Please submit an application at janejewels.com/wholesale.Due to the high volume of inquiries we receive, please be aware applications can take between three to four weeks to process. We thank you in advance for your patience.

<section id="isPasted"><div data-component-id="Can I stock Aesop at my place of business? - aus" data-component-type="AesopExpandableQueryListItem" data-ref="listItemContent"><div data-ref="listItemCopyWrapper">Please submit an application at&#xA0;<a href="https://janejewels.com/pages/wholesale" id="isPasted">janejewels.com/wholesale</a>. Due to the high volume of inquiries we receive, please be aware applications can take between three to four weeks to process. We thank you in advance for your patience.</div></div></section>

Where should I direct my wholesale inquiries?

Like all jewelry, prices are subject to change due to market fluctuations in the cost of gold and gemstones. The price of gold fluctuates due to a combination of factors, including global supply and demand, inflation, currency fluctuations, geopoliti

Like all jewelry, prices are subject to change due to market fluctuations in the cost of gold and gemstones.The price of gold fluctuates due to a combination of factors, including global supply and demand, inflation, currency fluctuations, geopolitics, and the cost of mining and refining.Additionally, given current events regarding tariffs, prices can be impacted by customs related rate fluctuations.

Why did the price of this piece change?

Shipping costs vary depending on the destination (U.S. or international), the shipping method you choose, and your order total. For orders shipped to the Continental U.S.:. For international orders:

Shipping costs vary depending on the destination (U.S. or international), the shipping method you choose, and your order total.For orders shipped to the Continental&#x202F;U.S.:<ul><li>Ground Shipping<ul><li>Free for U.S. orders over&#x202F;$200</li><li>$9 for U.S. orders under&#x202F;$200</li></ul></li><li>Express Shipping<ul><li>Free for U.S. orders over&#x202F;$500</li><li>$18 for U.S. orders under&#x202F;$500</li></ul></li><li>Overnight Shipping<ul><li>Flat rate of $45</li></ul></li></ul>For international orders:<ul><li>International Economy<ul><li>Free for orders over&#x202F;$500</li><li>$59 for orders under&#x202F;$500</li></ul></li><li>International Express<ul><li>$79 (regardless of order total)</li></ul></li></ul>