What does In Stock vs. Made to Order mean?
Do you ship internationally?
Is your jewelry waterproof?
Can I resize my hand chain, bracelet or necklace?
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How do I call Jane?
Should you require help or additional information, please contact our Client Services team by clicking here. One of our dedicated advisers will be happy to assist you. Kindly note we only provide personalized assistance over the phone if you have a d
Do I need an account with Jane to place an order?
You do not need a Jane Club account to shop online; rather, you can purchase as a guest.However, creating a Jane Club account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store mu
How do I reset my password?
You can reset your password by selecting Forgot Your Password? in the Jane Club log in page.
Where should I direct my wholesale inquiries?
Please submit an application at janejewels.com/wholesale.Due to the high volume of inquiries we receive, please be aware applications can take between three to four weeks to process. We thank you in advance for your patience.
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- Contact usThere’s no question too small or request too big for our dedicated Client Advisors who are available to provide personalized assistance around the clock.
- Chat with usExcluding public holidays. If we are not available, we welcome you to leave us a message.
- Call usKindly note we are only providing personalized assistance if you have a dedicated Client Advisor over the phone at this time.
- U.S. Client Services: +1 212 643 9199