FAQs

You do not need a Jane Club account to shop online; rather, you can purchase as a guest.

However, creating a Jane Club account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store multiple delivery addresses, view past orders, update subscription details and receive special Jane customer event invitations and new product information.

Creating a Jane Club only takes a few minutes and you can do so by clicking here.

Like all jewelry, prices are subject to change due to market fluctuations in the cost of gold and gemstones.

The price of gold fluctuates due to a combination of factors, including global supply and demand, inflation, currency fluctuations, geopolitics, and the cost of mining and refining.

Additionally, given current events regarding tariffs, prices can be impacted by customs related rate fluctuations.

Shipping costs vary depending on the destination (U.S. or international), the shipping method you choose, and your order total.

For orders shipped to the Continental U.S.:

• Ground Shipping
  • Free for U.S. orders over $200
  • $9 for U.S. orders under $200
• Express Shipping
  • Free for U.S. orders over $500
  • $18 for U.S. orders under $500
• Overnight Shipping
  • Flat rate of $45

For international orders:

• International Economy
  • Free for orders over $500
  • $59 for orders under $500
• International Express
  • $79 (regardless of order total)

Jane is sold exclusively online on our official website (janejewels.com), at select retail partners, and at our limited-time pop-up locations (see where we're coming next at janejewels.com/events).

We currently have a five piece limit per product in order to ensure as many clients can get their hands on our pieces as possible.

If you're interested in a volume purchase, please contact us at janejewels.com/wholesale.

We strive to dispatch your pieces as swiftly as possible, which is why orders cannot be canceled, changed, or updated once they are placed as they immediately start processing in our queue.

For issues such as shipping address typos, we will always try to help as long as the order hasn't yet been dispatched. Please contact us as soon as possible at concierge.janejewels.com/en-US/contact.

If you'd like to add another item to your order, please place a new order for the item.

We strive to dispatch your pieces as swiftly as possible, which is why orders cannot be canceled once they are placed as they immediately begin processing in our queue.

For issues such as shipping address typos, we will always try to help as long as the order hasn't yet been dispatched. Please contact us as soon as possible at concierge.janejewels.com/en-US/contact.

If you'd like to add another item to your order, please place a new order for the item.

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

Your confirmation email is sent immediately after your Jane order is placed, however it can sometimes take up to one hour to receive via email due to high order volumes.

If you have not received your order confirmation email after one hour, please check your spam inbox (it's likely in there!).

If you still don't see it, contact the Concierge and we would be pleased to assist you in resending your confirmation email.

Order numbers for online purchases begin with the letters "JJ" and are followed by 6-8 numerical digits. You will see this on your original order confirmation as well as any supplemental shipment emails.

For in-store/pop-up purchases, your order number is your receipt number and can be found in the subject line of your emailed receipt.

Duplicate invoices can be quickly and easily accessed from the My Orders section of your Jane Club account.

If you would prefer, you may also request them by contacting our Client Services team by clicking here.

If you've checked your spam and have confirmed that you have not received emails from Jane in regards to your order, this is likely because you misspelled your email address at checkout.

Please contact the Concierge with the following information in order for us to locate and authenticate your order in order for us to update the email address for you:

• The name on the order
• The shipping address
• The date the order was placed
• The last 4 digits of the credit card used

If you've checked your spam and have confirmed that you have not received emails from Jane in regards to your order, this is likely because you misspelled your email address at checkout.

Please contact the Concierge with the following information in order for us to locate and authenticate your order in order for us to update the email address for you:

• The name on the order
• The shipping address
• The date the order was placed
• The last 4 digits of the credit card used

We want you to know exactly what to expect before placing your order. The lead time for every Jane piece is displayed in several places throughout your shopping experience:

• On the product page: Right below the navy blue “Place in Bag” button.

• In your cart: Both on the lead time banner and directly under the product name.

• At checkout: Again, displayed under the product name for your confirmation.

• In your order confirmation email: Clearly listed under the product name.

Additionally, when a product has an extended lead time, you’ll see a popup consent message before adding it to your cart to make sure you’re fully aware before proceeding.

Our priority is to ensure you always know exactly how long to expect for your order to be shipped before you place it.

You can check your order’s status at any time using one of the following options:

• Log in to your My Jane account: Visit my.janejewels.com to view your current and past orders, including real-time status updates.

• Visit our tracking page: Go to janejewels.com/track and enter your order details to see the latest updates on your order.

With either option, you’ll always have up-to-date information on your order’s progress from start to finish.

Yes, you are charged at the time of purchase for all Made to Order items. Because these pieces are specially crafted just for you, payment is collected upfront so that we can immediately begin work on your order. Each Made to Order piece is individually produced by our artisans, and this advance payment helps us secure materials and reserve your production time to ensure your jewelry is completed with the utmost care and attention to detail.

Once your piece is finished, you’ll receive a shipping confirmation with tracking details as soon as it’s ready to ship.

In-stock jewelry and accessories are shipped out as quickly as possible. In-stock pieces ordered before 6 AM EST will typically ship the same business day. In-stock pieces ordered after 6 AM EST will typically ship the next business day. Orders placed after 6 AM EST on Friday will ship on Monday. In limited cases, due to high order volumes, please allow up to 2 business days for in-stock pieces to be shipped. Orders are processed pending item availability and payment approval.

A lead time for every Jane piece is included on all of our product pages (right below the navy blue "Place in Bag" button), the cart (on the lead time banner and under the product name), the checkout page (under the product name), and in your order confirmation email (under the product name) so you know exactly how long to expect for your piece to be shipped before you place your order. In order to purchase a Made to Order piece or an item being restocked with an extended lead time, you'll also need to acknowledge the lead time via the Place in Bag pop-up.

When our permanent collection items sell out, we continue to accept orders as we restock. This will be reflected in the Made to Order status.

During high-volume periods, product availability may be subject to change while your order is being processed. Once your order has shipped, you will receive an email notification with a tracking number and an estimated delivery date.

Once your order is dispatched, how long it takes to deliver depends on your shipping method selected at checkout.

Our shipping team takes a much-deserved break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.

We offer three domestic shipping services (Ground, Express, and Overnight) to the Continental U.S. and territories (as well as all P.O. boxes) and two international shipping services (International Economy and International Express) to over 186 countries around the world.

Orders received before 6:00 AM ET Monday through Friday are processed and shipped the same day (when all items are in-stock). Orders placed after 6:00 AM ET Monday through Friday will be processed the following business day (when all items are in-stock). Jane does not ship on the weekends or U.S. holidays. Mixed-availability orders will ship once all items are ready to ship. Made to Order pieces will ship in accordance with the lead times noted prior to purchase.

Once your piece(s) have shipped, you will receive a shipping confirmation email which will include a link to track your shipment.

Delivery time is quoted in business days (not including weekends) and is in addition to the standard processing time.

Please note that complimentary Express Shipping on orders $500+ requires a signature upon delivery for security purposes.

Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier, supply chain issues, weather, and other factors.

For more information on our order policies, please review our Terms of Sale prior to purchase.

Jane proudly ships to over 186 countries around the world. You can change the country in the top menu bar on our website to view shipping options and prices in your local currency based on your destination country.

Please note that import and customs duties, Value Added Taxes (VAT), tariffs, or other fees that may be levied by the destination country are the client's responsibility and are not included in the purchase price. For more information on our order policies, please review our Terms of Sale prior to purchase.

Not seeing Jane where you live? Tag us at @JaneJewels on social media or send us an email at [email protected] to let us know (and sign up for our emails to be the first to know about our upcoming expansions).

To ensure the quickest delivery of your purchase, all Jane orders are processed immediately upon confirmation and are immediately sent to our shipment queue with the information you provided at checkout. As such, the shipping address cannot be modified once the order is placed.

We kindly ask that you double check the shipping address you entered with care prior to finalizing your purchase. By selecting “Pay Now” at checkout, you acknowledge and agree that you are entering into a binding agreement to purchase with the information you provided at checkout. This action is final and non-reversible.

As we note in our checkout process:

Prior to completing your order, kindly confirm the shipping address you entered is complete and accurate. Please note it cannot be changed after you place your order.

We will always do everything we can to help with Made to Order pieces as long as the order hasn't yet shipped, however the shipping address cannot be changed if the order has been dispatched. Please note that if we are able to help update the shipping address and the new address is not within close vicinity of the original address provided, there may be an additional fee if the cost to ship to the new address is different than the original label that was paid for.

Jane is not responsible for orders shipped to the incorrect delivery address provided by the Client at checkout. For more information on our order policies, please review our Terms of Sale prior to purchase.

No. The shipping method selected (such as Express or Overnight) does not expedite the production time of a Made to Order piece. All pieces have their production time listed, so be sure to check the product page prior to purchase. The lead time remains regardless of the shipping method selected.

For more information on our order policies, please review our Terms of Sale prior to purchase.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information via the shipping method you selected at checkout.

The fastest and most up-to-date way to track your shipment is with the direct shipping carrier tracking link included in the shipping confirmation email.

The shipping carrier can take 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update.

A signature is required upon receipt of your package for shipments valued over $1,500 USD.

For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Jane is not responsible for these fees, nor for customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser. The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

This notice is posted on each product page, the cart, and within our order policies.

Be sure to check the product page for the production time associated with your Jane piece. A lead time for each piece is included on the product page, cart page, checkout page, and in your order confirmation email. In order to purchase a Made to Order piece or an item being restocked, you'll also need to acknowledge the lead time via the Add to Cart pop-up.

In-stock jewelry is processed as quickly as possible, and we make every effort to process your order within 24 hours (orders placed before 11 AM EST will ship as soon as the same business day). However, due to high order volumes, please allow up to 72 hours to process your order (during business days). Orders are processed pending item availability and payment approval.

Jane orders always come with fully insured shipping.

The Client is responsible for any fees associated with the return of a package to Jane after several failed delivery attempts.

Shipping charges are non-refundable once an order has shipped.

In the unlikely event that a piece arrives damaged, please contact the Concierge team within 48 hours of delivery. Every Jane shipment includes complimentary shipping insurance, so we’re here to assist and always aim to make the situation right. Kindly include multiple photos of the issue, a photo of your packing slip, and your order confirmation number. To start this process, please contact us by clicking here.

Jane reserves the right to refuse replacement for pieces when notice is provided after 48 hours of delivery.

In the rare event that an incorrect piece arrives, please contact the Concierge team within 48 hours of delivery. We’re here to assist and always aim to make the situation right. Kindly include multiple photos of what you received, a photo of your packing slip (this is important to double check as your order shipments may be split if different pieces in your order have different lead times), and your order confirmation number. To start this process, please contact us by clicking here.

Jane reserves the right to refuse replacement for pieces when notice is provided after 48 hours of delivery.

Our website can only accept one shipping address per order. If you'd like to have items shipped to multiple addresses, please place separate orders.

Jane orders placed before 12 PM EST will be dispatched as soon as the same business day, though it may take up to 2 business days during high order volume periods. Made to Order pieces or those being restocked will note an alternative lead time. All pieces have their lead time listed, so be sure to check the product page prior to purchase. 

Once your order is dispatched (kindly note it may take up to 48 hours after placing your order), you will receive an email confirming your order has shipped. To track your order, visit your Jane Club account or the link included in the shipping confirmation email.

Kindly note, for orders containing a Made to Order piece or a piece being restocked, the shipping method selected does not expedite your order's production time.

Jane proudly ships to Israel (as well as over 186 countries around the world). You can adjust the country in the top navigation bar on our website to show pricing in Israeli new shekel (₪) as well as to view reliable shipping services tailored to Israel during checkout.

We currently offer the following three shipping services for Clients in Israel. These shipping methods are tried and tested by thousands of Jane customers based in Israel and have been hand selected for the carrier's reliability, speed, and timeliness.

The Jane White Glove Delivery service is our fully insured signature shipping option with FedEx, which offers door-to-door delivery in approximately 3-7 business days as well as 24/7 monitoring and assistance by our Concierge team. This premium option offers the greatest level of global tracking insights to our Client Services team.

Kindly note, for all international Jane orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. You can learn more by clicking here.

Our Concierge team would be pleased to assist in coordinating a seamless Jane delivery to Israel. If you have any questions or need assistance, please contact our Client Services team by clicking here. One of our dedicated Client Advisors will be happy to assist you.

Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports. For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Jane is not responsible for these fees, nor for customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to Jane are the responsibility of the Client. The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

Jane offers three domestic shipping services (Ground, Express, and Overnight) that service New York City residential and commercial deliveries (as well as all P.O. boxes).

You can expect your shipment to be delivered according to which service you select at checkout:

• Ground Shipping: 2-4 business days (though this is often as soon as 1 business day and, in the event of rare carrier delays, up to 5 business days)
• Express Shipping: 2 business days
• Overnight Shipping: Next business day

Orders placed before 6 AM EST will ship the same business day. Orders placed after 6 AM EST will ship the next business day. In limited cases, due to high order volumes, please allow up to 2 business days for in-stock pieces to be dispatched.

In rare instances, once a shipment is in transit and no longer in our possession, it can get delayed due to circumstances beyond our control, most commonly delays by the shipping carrier internally as well as regional inclement weather.

If your package stops moving at any point, do not worry! It is still on its way to you and was likely delayed by the shipping carrier. You can track your package at any time using the link in your shipping confirmation email to get it's latest whereabouts. We, like any other retailer, are not provided with additional information or any control other than what is available on the carrier's tracking page (as the shipment is no longer in our possession and is in transit). We apologize in advance for the limited insight we are able to offer in the event of a carrier-imposed delay and thank you for your patience.

Please allow up to 7 business days for the carrier to resolve the delay and complete the shipment. To request additional information regarding the status of a shipment, we recommend contacting the carrier directly:

• USPS: +1 (800) 275-8777
• UPS: +1 (800) 742-5877
• FedEx: +1 (800) 463-3339

Jane is not responsible for delays that occur during carrier transit once the shipment is out of our possession and has been handed off to the shipping partner. We pride ourselves on continually optimizing our shipping options to offer services that consistently offer on time, timely delivery.

In rare instances, the USPS system may not post typical tracking updates. While it may appear as though the package is lost or not on the way to it's destination, the delivery will likely be completed as intended and self-correct itself. This type of error occurs in under 0.01% of packages and, while frustrating, this is entirely out of Jane's control and occurs once the package is out of our possession. This is a carrier issue.

You can see the a real example of this issue below (the tracking number/locations have been redacted for privacy purposes):

A USPS tracking page displaying an uncommon carrier error where typical tracking updates do not post to the shipment.

In the event of an absence of typical tracking updates, please allow 7 business days for the carrier to self-correct the issue and complete the delivery as expected. If the package is not delivered within 7 business days, get in touch with our Concierge team and we’ll figure out a solution right away.

We always want you to love your Jane and are committed to making it right if it's not the perfect fit.

We are pleased to offer easy returns for Jane credit or exchange within seven (7) days of the date of delivery. We do not offer refunds at this time. (We always want you to be informed prior to making your purchase, which is why this policy is included on each product page in the "Delivery & Returns" section, at checkout, and on the bottom of every page on the Jane website.)

All Jane pieces must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We are unable to accept any return if the product shows any signs of wear or has been used or altered (including third-party modifications or repairs) from its original condition in any way. Merchandise must be accompanied by all original packaging and instructions leaflets for a return to be accepted (including jewelry boxes and pouches).

Kindly note that personalized, altered, engraved, and Made to Order pieces, as well as items identified as Final Sale, are not eligible for return or exchange. Certain limited edition and collaboration merchandise may be ineligible for a refund.

A $20 restocking fee will apply per return which is deducted from the credit/exchange value. Return shipping is complimentary for orders delivered to the United States and Canada (a pre-paid label is included in the restocking fee). For all other international orders, the cost of return shipping is the responsibility of the Client.

Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports. For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Jane is not responsible for these fees, nor for customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to Jane are the responsibility of the Client. The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

To start a return or exchange, please visit our Returns & Warranty Center at returns.janejewels.com.

We always want you to love your Jane and are committed to making it right if it's not the perfect fit.

We are pleased to offer easy 7-day returns for Jane credit or exchange. Kindly note that Made to Order pieces or items identified as Final Sale cannot be returned. Returns are subject to a $20 restocking fee which includes complimentary return shipping (U.S./Canada orders only).

To start a return or exchange, please visit returns.janejewels.com.

We always want you to love your Jane and are committed to making it right if it's not the perfect fit.

We are pleased to offer easy 7-day returns for Jane credit or exchange. Kindly note that Made to Order pieces or items identified as Final Sale cannot be returned. Returns are subject to a $20 restocking fee which includes complimentary return shipping (U.S./Canada orders only).

To start a return or exchange, please visit returns.janejewels.com.

To start a return or exchange, please visit our Returns & Warranty Center at returns.janejewels.com. Our easy to use platform will allow you to initiate the return, select your preference of Jane credit or exchange, and will instantly generate a pre-paid shipping label for you to return your piece(s).

We are pleased to offer easy returns for Jane credit or exchange within seven (7) days of the date of delivery. We do not offer refunds at this time. This policy is noted on all of our product pages (within the Delivery & Returns section) as well as the checkout page (within Return policy at the bottom left-hand corner of the page) so you are aware prior to making your purchase, so please be sure to take note before placing your order.

To start a return or exchange, please visit returns.janejewels.com.

Made to Order jewelry cannot be exchanged or returned.

Online purchases can be returned online within seven (7) days of the delivery date.

To start a return or exchange, please visit returns.janejewels.com. Our easy to use platform will allow you to initiate the return, select your preference of Jane credit or exchange, and will instantly generate a pre-paid shipping label for you to return your piece(s).

Once you've completed your return, exchange, or warranty claim request on the Returns & Warranty Center, kindly follow these steps when sending your jewelry back to us:

1. Securely pack your Jane piece(s). The jewelry must be returned in a new and unused state, in perfect condition, with all protective materials in place, tags and stickers attached, original instructions leaflets, and the jewelry box(es) and pouch(es).
2. For daintier chains with a clasp, it's important to pack the piece carefully to avoid tangling during transit. We recommend doing so by letting a small portion of the chain extend out from the pouch and securely fastening the pouch with the end extending out from the top. Please do not put a dainty chain completely within the pouch as this can result in tangling during transit.
3. Attach your return label to the package. Please ensure there are no visible shipping labels, barcodes, or identifiers that may be on the packaging from prior deliveries (as this can cause lost or delayed shipments).
4. Drop off the package within 28 days to your nearest carrier location. This is only applicable for returns originating from the United States and Canada where Jane provides a complimentary pre-paid shipping label.
5. We'll issue your Jane credit or exchange as soon as we receive your return and our returns team has reviewed your piece(s). Kindly note that while we aim to complete the inspection as soon as possible, it can take up to 3 business days.

For international customers, please return your jewelry to the following location (returns originating from the United States and Canada should only use the provided complimentary pre-paid shipping label):

Jane Jewels
ATTN: International Returns Department
387 2nd Avenue, Suite 157
New York, NY 10010
United States
+1 (212) 643-9199

To start a return or exchange, please visit the Returns & Warranty Center at returns.janejewels.com. Our easy to use platform will allow you to initiate the return and select your preference of Jane credit or exchange.

For customers sending returns back in the United States and Canada, we will instantly generate a complimentary pre-paid shipping label that will already be addressed to the return destination, so there's nothing you need to do other than to send it back.

For customers sending returns back from all other international jurisdictions, we will provide an address for where to ship the return within the instructions once the return request is initiated.

Yes, you’ll automatically receive an email once your return has been processed.

After you ship your return, U.S. customers can track the package’s progress to us using the tracking number on the provided pre-paid return label. Once your return is delivered back to us, please allow 3–5 business days for our team to unbox, inspect, and process your items.

When your return has been processed and meets our return policy requirements, you’ll receive an email confirming either your credit or exchange order, depending on the return method you selected.

If it’s been more than 5 business days since your return was marked as delivered and you haven’t received an update, please reach out to our Concierge team.

Your 7-day return window begins on the day your order is marked as “Delivered” by the shipping carrier. That delivery day counts as Day 1.

For example, if your package is marked as delivered on a Monday, you have until the following Sunday to initiate your return or exchange through our Returns & Warranty Center.

Please note that Jane accepts returns for store credit or exchange only, and all returns must meet the eligibility requirements outlined in our Terms of Sale. Refunds are not offered.

1

Many of our pieces allow for customization and engraving where physically possible. Please contact the Concierge team and we would be pleased to assist with your customization inquiry.

Our luxurious natural diamonds are guaranteed to be compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

All of our designs are permanent collection items (unless the piece is labeled as "Limited Edition"). Due to the popularity of Jane creations, we often sell out of certain styles. Rest assured we are working on bringing it back as soon as possible and you can anticipate it to arrive back in stock soon.

In most cases, you will continue to be able to purchase the piece as Made to Order. Kindly take note of the estimated lead time which is listed prior to purchase.

Otherwise, we recommend you sign up for the waitlist by clicking "Join the Waitlist" to get early access when we restock. We will notify you immediately when the product is back in stock.

We purposefully craft each Jane piece using the highest quality materials. However, if your jewelry is overly exposed to water or products such as perfume, sunscreen, lotion and hairstyling products, some tarnishing may occur–just like any other jewelry. Additionally, your own pH may impact the lifecycle of your jewelry.

Follow these simple steps to keep your Jane looking their best:

1. Limit exposure to water, perfume, sunscreen, lotion and hairstyling products.
2. Remove your jewelry before swimming, bathing or showering.
3. Store pieces separately, and hang necklaces to keep them from tangling.
4. Wipe clean with a soft cloth, and do not use conventional jewelry cleaner.

Jane takes pride in crafting luxurious, handmade jewelry built to last, and we stand by the quality and design of everything we create. Your satisfaction is our top priority, so if your piece doesn’t meet your (or our own) expectations, we are dedicated to making it right.

To stand by this commitment, we are pleased to offer a complimentary limited 60-day Signature Warranty on all of our jewelry from the date your order was delivered. We also offer our Signature Lifetime Warranty on select creations from The Luxury Collection. (You can distinguish between the complimentary warranty included with your piece at the time of purchase in the product's Details & Size section.)

Our complimentary warranty covers any defects or issues related to the craftsmanship of your piece. Our warranty does not cover lost items, normal wear and tear (including scratches, tarnishing, or fading of metals and gemstones), damage caused by improper care (such as exposure to chemicals, exposure to water, excessive force, or a piece getting caught on an external object), or any issues resulting from or after alterations made by a third party. Any third-party repair or resizing service voids the warranty as we cannot guarantee the craftsmanship of a third party.

We take every concern seriously and are here to ensure your Jane experience is as luxurious and seamless as it should be. To initiate a warranty claim, please visit the Returns & Warranty Center at returns.janejewels.com. Our easy-to-use platform will prompt you to provide details of what happened and upload high-resolution photos of your piece (please provide as much detail as possible). Once submitted, please allow 1-3 business days for our warranty team to review the information you provided. Once approved, you will receive a complimentary pre-paid shipping label via email for you to mail your piece to us. (Kindly note that we are not able to provide shipping labels for international clients whose return shipment is originating outside of the United States or Canada. International postage in this case is the responsibility of the client.)

Once we receive your piece, it will undergo a comprehensive quality review by our design team (so we can understand what happened) and a complimentary White Glove Repair (which is completed entirely in-house). We waive all material, labor, service, and shipping fees and mail the jewelry back to you free of charge. Kindly note that complimentary repairs take approximately 4 weeks to complete once the piece is received (it can be completed in as soon as 2 weeks and, in limited cases, up to 6 weeks depending on the extent of work required). You can keep track of when we receive your piece by using the tracking number provided via email when the claim is approved.

Refunds will not be issued, nor will exchanges be allowed for a different item, size, or material.

Jane reserves the right to determine if warranty coverage is applicable in its sole discretion. We will not be able to offer warranty coverage for typical wear and tear or third-party interference, however we do offer a lifetime of services for every Jane with our signature White Glove Repairs suite of services, which are offered at cost to Jane clients to ensure your jewelry remains as beautiful and durable as the day you acquired it.

Once we receive your piece, it will undergo a comprehensive quality review by our design team (so they can understand what happened) and we will provide a complimentary White Glove Repair (which is done entirely in-house). We waive all material and labor fees and ship it back to you free of charge. Kindly note that complimentary repairs take approximately 4 weeks to complete once the piece is received. The repair can be completed in as soon as 2 weeks and, in limited cases, up to 6 weeks depending on the extent of work needed. We greatly appreciate your patience.

We recommend keeping an eye on the tracking number of the pre-paid shipping label we provide via email so you know when we are in possession of your Jane. The standard repair turnaround time window begins once we receive your warranty return shipment.

Yes. If your warranty claim is approved, you will need to send the affected piece to us for quality assurance review and testing by our design team so we can understand what happened.

If warranty coverage is provided, we will offer a complimentary White Glove Repair and waive all material and labor fees.

Select Jane pieces from The Luxury Collection Away are guaranteed by a limited lifetime warranty. We note this on the product page prior to purchase, specifically in the Details & Size section.

Complimentary repairs take 4 weeks.

To apply a promotional code or Jane gift card, enter it in the "Discount code or Jane gift card" field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used.

We recommend double checking that your card's billing details (such as the security code and zip code) match what you’ve entered at checkout, and that your card is not expired.

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

You can pay for your Jane order using a variety of payment methods. Your payment method is charged at the time the order is placed, including for items that are shipping later and Made to Order pieces. This will ensure that your order is placed in the queue immediately and can be fulfilled and shipped as soon as possible.

We accept Visa®, MasterCard®, American Express®, Diners Club®, and Discover® credit cards and debit cards. Apple Pay®, Google Pay®, Amazon Pay®, Meta Pay®, and Shop Pay® are also supported options at checkout as well as Jane Gift Cards. If you have a Jane account, your default billing information (if saved to your account) will appear at checkout.

Unfortunately, we cannot accept cash, checks, money orders, Zelle, or Venmo.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

When a refund is processed by Jane, the funds are released immediately back to your financial institution.

However, it typically takes 2-4 business days for the funds to appear on your end due to standard bank processing times.

Please allow up to 10 business days in limited cases due to extended bank processing times.

All the transactions made on the janejewels.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. Jane has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.

A unique code made up of 3 or 4 digits secures remote sale transactions.

This code can be found:

• on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example)
• or on front, above your card number. It is made up of 4 digits (American Express, for example).

Jane credit does not expire. It can be used across our website and redeemed for any Jane product.

Because sales tax rates and rules vary by country, state, and local jurisdiction, we apply sales taxes based on where you're shipping your order. You'll see the estimated taxes in your Bag during checkout, and the exact taxes will be calculated and charged at the time of shipping.

If you did not receive an order number or confirmation email from Jane, that means your order did not go through and you will not be charged for any purchase. (The only exception to this would be if you mistakenly made a spelling error when entering your email address at checkout which can result in confusion regarding order status. Contact the Concierge team to check on this if you are unsure.)

In limited cases, when a transaction is attempted through our payment system—which is an industry-leading, secure standard—your bank or credit card company may temporarily place a “pending” authorization on your account. This is not an actual charge, but rather your bank confirming that funds are available before completing the transaction.

Because the order did not process or successfully go through, which can happen for a variety of reasons such as a brief Wi-Fi interruption while the payment was being completed, clicking the back button during checkout, or a timeout in the payment gateway, this pending authorization will automatically drop off and will not post to your bill. The time frame for this depends on your bank or card issuer, but typically pending charges disappear within 1–3 business days.

Of course, if for any reason you notice that the charge does not disappear after 3 business days, please let us know right away. We will absolutely look into it and make sure you are not charged for anything you did not receive. To provide further reassurance, we have never experienced a situation where a pending authorization failed to dissapear after an order did not go through. In every rare case, these temporary holds have promptly disappeared on their own, as expected by standard banking processes.

Please note: Since you did not receive an order number or email confirmation—which means the order did not go through—you’d need to place the order again on our website in order to receive the pieces you attempted to purchase. We completely understand if you’d prefer to wait until the pending charge disappears before doing so, however, to clarify, you won't receive any items until we successfully receive the order.

Yes! To purchase a digital or physical Jane Gift Card, visit janejewels.com/collections/gift-cards.

You can also purchase a Jane Gift Card in any custom denomination by contacting the Concierge at [email protected].

Please note: Jane Gift Cards cannot be returned and are non-refundable. All gift cards are final sale. Gift cards can only be purchased in USD.

We include a packing slip in each order that contains the Client information, recipient information, and a list of the items within the shipment. The packing slip does not include any prices or order totals.

To request an invoice, please contact the Concierge team and we would be pleased to email you the order receipt.

Kindly note that while we do not include any price indicators within our shipments, certain international jurisdictions require customs documentation be placed on the exterior of the package that may contain pricing.

You cannot reload a gift card. We recommend purchasing another gift card if you are hoping to give the gift of Jane again!

If you wish for your gift to be a surprise for your recipient, please enter your own email address and phone number during checkout. The email address entered at that point will receive notifications from the Concierge (and potentially the carrier depending on the chosen delivery method).

If you enter the gift recipient's email address and phone number during checkout, the giftee will be the recipient of all notifications for the order. Further, the message will indicate that it originates from Jane.

Kindly note that some shipping carriers offer services that allow residential and business properties to register for advance notifications of incoming deliveries (such as UPS My Choice® for UPS deliveries). These services are entirely out of Jane's control and extend universally to all shipments.

You may indeed exchange or return a Jane piece received as a gift.

Please remember to keep the original invoice or gift receipt, as well as the original packaging and documentation. These items are required for a return or exchange.

To start a return or exchange, please visit returns.janejewels.com. Our easy to use platform will allow you to initiate the return, select your preference of Jane credit or exchange, and will instantly generate a pre-paid shipping label for you to return your piece(s).

Every Jane creation is artfully enclosed in our magnetic presentation box, adorned with the Jane logo in silver foil for a trademark touch on the top as well as our brand mantra inscribed on the interior. Nested inside each box is also a signature suede jewelry pouch, which can be reused for years to come as a keepsake for storing your Jane (or other small accessories). Pendants, studs, and bands will be tucked into specially sized compartments. Oversized creations will be placed in the pouch.

A navy blue recyclable envelope embossed with the Jane wordmark houses a packing slip, care recommendations, and a complimentary polishing cloth. The packing slip, for gifting purposes, is a gift receipt and never contains pricing information.

If you elect to add our coveted White Glove Gift Wrapping, your presentation box will arrive carefully hand-tied in our signature navy blue satin ribbon emblazoned with the Jane logo, which unfurls with one gentle pull to reveal the extraordinary creation within. This is carefully nested within a recycled cotton drawstring bag, another luxurious memento that can be reused for years to come as a keepsake for storing your Jane.

You can also add a gift note to your order by clicking the "Add Gift Note" button in the Bag (right above the "Check Out" button). All our gift notes are beautifully handwritten (not printed) by a Jane attaché for your recipient, with our compliments, on a house notecard.

For security purposes, high-value shipments will be dispatched in a discreet, non-branded shipping box.

All our packaging is sustainably sourced and prioritizes recycled content, consistent with Jane's single-minded dedication to put environmentally conscious practices at the heart of everything we do.

Every Jane creation is artfully enclosed in our magnetic presentation box, adorned with the Jane logo in silver foil for a trademark touch on the top as well as our brand mantra inscribed on the interior. Nested inside each box is also a signature suede jewelry pouch, which can be reused for years to come as a keepsake for storing your Jane (or other small accessories). Pendants, studs, and bands will be tucked into specially sized compartments. Oversized creations will be placed in the pouch.

A navy blue recyclable envelope embossed with the Jane wordmark houses a packing slip, care recommendations, and a complimentary polishing cloth. The packing slip, for gifting purposes, is a gift receipt and never contains pricing information.

If you elect to add our coveted White Glove Gift Wrapping, your presentation box will arrive carefully hand-tied in our signature navy blue satin ribbon emblazoned with the Jane logo, which unfurls with one gentle pull to reveal the extraordinary creation within. This is carefully nested within a recycled cotton drawstring bag, another luxurious memento that can be reused for years to come as a keepsake for storing your Jane.

You can also add a gift note to your order by clicking the "Add Gift Note" button in the Bag (right above the "Check Out" button). All our gift notes are beautifully handwritten (not printed) by a Jane attaché for your recipient, with our compliments, on a house notecard.

All our packaging is sustainably sourced and prioritizes recycled content, consistent with Jane's single-minded dedication to put environmentally conscious practices at the heart of everything we do.

We offer complimentary physical Ring Sizers to all current and new Jane clients, which offer the greatest level of precision when determining your ring size at home. Alternatively, you can also use our printable Ring Sizer for an immediate assesment at home. Jane hand chains are typically worn on the middle finger, so we recommend measuring that finger.

One of the most important aspects of any hand chain fit is ensuring your finger has generous room to breathe. A hand chain is unlike any other type of jewelry and needs to be appropriately sized for everyday durability, namely wiggle room around the finger for when the hand flexes up and down. Jane hand chains are not designed to be fit tightly around a finger.

We recommend sizing up when in doubt to avoid a fit that could be too tight (and can risk inadvertent pressure on the chain).

Use a tape measure, a piece of string, or our printable Bracelet Sizer to gather your wrist measurement.

Wrap the measuring instrument around the point on your wrist that is 3.75 inches below the very bottom of your middle finger (refer to the motif chain for more information about this measurement and ensure you identify this point of reference from laying your hand on a flat surface). Mark the point where the two ends meet. If you're using a piece of string, place the string flat and use a ruler to measure the length up to your mark.

Our hand chain bracelet loop comfortably accommodates wrists up to 6.75 inches (the total size of the bracelet loop using the full extender is 7 inches). Similar to the ring loop, it's important to ensure your wrist has ample room to breathe for when the hand naturally flexes up and down. Our hand chains are not designed to be worn tightly around the wrist (a fit that is too tight can risk inadvertent pressure on the chain).

Our motif chain is 3.75 inches long. This is the chain that stretches from/connects the ring loop to the bracelet loop (in the middle of the hand chain).

Use a tape measure, a piece of string, or our printable Bracelet Sizer to see where the point on your wrist is that is 3.75 inches below the very bottom of your middle finger (take this measurement with your hand extended fully flat on a table to ensure you get an accurate measurement).

Ensure that 3.75 inches below the very bottom of your middle finger would be a comfortable and appropriate fit for the hand chain bracelet loop to wrest on your wrist.

In addition to The Jane Fund's commitment to give back through every purchase, we strive to give back as often as possible through in-kind donations. While we endeavor to support as many causes as possible, kindly note that Jane receives hundreds of requests each week and we unfortunately are unable to grant or provide a response to every request we receive. We wholeheartedly appreciate your understanding and interest.

You can submit an RFD (Request for Donation) at anytime by visiting janejewels.com/donations.

Some helpful tips:

• Charitable donation requests must be received in writing two months in advance of the event date—or date certificate is needed by.
• The organization must submit 501(c)3 nonprofit organization documentation, as well as collateral on the fundraising event (such as a PDF or event website link).
• Priority will be given to organizations with a focus on combatting antisemitism and/or bullying which is an important brand emphasis for Jane Jewels.
• Only one request per organization per calendar year will be considered.

If you have additional questions, you can get in touch with our Philanthropic Partnerships team at [email protected].

Occasionally an order may be held by Jane's fraud prevention team for further review. You will receive an email notification if this is the case. Please follow the instructions provided and send the required document(s) to [email protected] We apologize for any inconvenience this may cause. Client privacy and security is a top priority for us.