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Jane Jewels

<p>Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports. For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Jane is not responsible for these fees, nor for customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to Jane are the responsibility of the Client. The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.</p>

Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports. For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tari

Are customs/duties included?

Shipping & Fulfillment

How do I cancel my order?

Where can I shop Jane?

How many of each product can I order?

How accurate is color display on the Jane website?

Can I cancel or change my order?

I didn't receive an order confirmation email.

What is my order number?

How can I obtain a duplicate invoice for my Jane purchase?

Orders

What is the Return & Exchange Policy?

Do you offer returns?

Do you offer exchanges?

How do I initiate my return/exchange?

Can I return my order for a refund?

Can I return a Jane Gift Card?

Can I return or exchange my Made to Order piece(s)?

How long do I have to return my Jane piece?

How do I send my exchange/return back to Jane?

Where do I mail my return?

Exchanges & Returns

Where does Jane ship to?

I've placed my order already but I entered the wrong shipping address. Can I change it?

How long will it take for my order to ship?

When will my package arrive?

Does an expedited shipping method mean my piece will be produced faster?

How can I track my package?

My package hasn't moved.

Is a signature required for delivery of my order?

Are import and customs duties included for international orders?

Why hasn't my order shipped?

Is shipping insured?

Will the shipping cost from my order be refunded?

What should I do if a piece arrived damaged?

What should I do if I received the wrong piece?

Can you ship to multiple addresses?

When will I receive my tracking information?

Do you ship to Israel?

Care Guide

Hand Chains

Do you have a warranty?

How long do warranty repairs take?

How can I submit a warranty claim?

Does my piece need to be inspected for a warranty claim?

Will I receive a complimentary repair or replacement?

How do I know which pieces include a Signature Lifetime Warranty?

I tried to submit a warranty claim but it says "out of warranty coverage."

Warranty

Explain the difference between Vermeil, 14K and 18K.

Can I customize a piece?

Are your diamonds conflict-free?

Will you be restocking this sold out piece?

Our Jewelry

Do you sell gift cards?

Will my shipment include include a receipt where the price of the items are shown?

Can I reload my gift card?

I would like my gift to be a surprise. Will Jane notify the recipient of its arrival in advance?

I received a gift purchased from Jane. Can I exchange or return it? If so, how do I proceed?

Are customs/duties included?Updated a month ago