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Shipping & Fulfillment

From our atelier to your doorstep.

Where does Jane ship to?

Jane proudly ships to over 186 countries around the world. You can change the country in the top menu bar to see different shipping options and currencies based on where you live.Not seeing Jane Jewels where you live? Tag us at @JaneJewels or email u

I've placed my order already but I entered the wrong shipping address. Can I change it?

Please be careful when entering your shipping address. We will always do everything we can to help as long as the order hasn't yet shipped, however shipping addresses cannot be changed if the order has been dispatched. Jane is not responsible for ord

How long will it take for my order to ship?

A lead time for each piece is included on all our product pages, the cart, the checkout page, and in your order confirmation email. In order to purchase a Made to Order piece or an item being restocked, you'll also need to acknowledge the lead time v

When will my package arrive?

Once your piece(s) have shipped, you will receive a shipping confirmation email which will contain a link to track your order. Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier

Does an expedited shipping method mean my piece will be produced faster?

No. Please note the shipping method selected does not expedite the production time of a Made to Order piece. All pieces have their production time listed, so be sure to check the product page description prior to purchase.

How can I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information via the shipping carrier you selected at checkout (complimentary shipping typically ships via USPS or UPS). The fastest and most up-to-

My package hasn't moved.

The shipping carrier can take 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. If your package stops moving at any point, do not worry! It is still on its way to you. Occasional

Is a signature required for delivery of my order?

A signature is required upon receipt of your package for shipments valued over $1,500 USD.

Are import and customs duties included for international orders?

For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Jane is not responsible for these fees, nor for cust

Why hasn't my order shipped?

Be sure to check the product page for the production time associated with your Jane piece. A lead time for each piece is included on the product page, cart page, checkout page, and in your order confirmation email. In order to purchase a Made to Orde

Is shipping insured?

Jane orders always come with fully insured shipping. The Client is responsible for any fees associated with the return of a package to Jane after several failed delivery attempts.

Will the shipping cost from my order be refunded?

Jane does not refund shipping charges for orders being returned or exchanged.

What should I do if a piece arrived damaged?

In the unlikely event that a piece arrives damaged, please contact the Concierge team within 48 hours of delivery. Every Jane shipment includes complimentary shipping insurance, so we’re here to assist and always aim to make the situation right. Kind

What should I do if I received the wrong piece?

In the rare event that an incorrect piece arrives, please contact the Concierge team within 48 hours of delivery. We’re here to assist and always aim to make the situation right. Kindly include multiple photos of what you received, a photo of your pa

Can you ship to multiple addresses?

Our website can only accept one shipping address per order. If you'd like to have items shipped to multiple addresses, please place separate orders.

When will I receive my tracking information?

Jane orders placed before 12 PM EST will be dispatched as soon as the same business day, though it may take up to 2 business days during high order volume periods. Made to Order pieces or those being restocked will note an alternative lead time. All

Do you ship to Israel?

Jane proudly ships to Israel (as well as over 186 countries around the world). You can adjust the country in the top navigation bar on our website to show pricing in Israeli new shekel (₪) as well as to view reliable shipping services tailored to Isr

Are customs/duties included?

Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports. For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tari