From our atelier to your doorstep.
Jane proudly ships to over 186 countries around the world. You can change the country in the top menu bar on our website to view shipping options and prices in your local currency based on your destination country. Please note that import and customs
To ensure the quickest delivery of your purchase, all Jane orders are processed immediately upon confirmation and are immediately sent to our shipment queue with the information you provided at checkout. As such, the shipping address cannot be modifi
In-stock jewelry and accessories are shipped out as quickly as possible. In-stock pieces ordered before 6 AM EST will typically ship the same business day. In-stock pieces ordered after 6 AM EST will typically ship the next business day. Orders place
Jane offers three domestic shipping services (Ground, Express, and Overnight) to the Continental U.S. and territories (as well as all P.O. boxes) and two international shipping services (International Economy and International Express) to over 186 co
No. The shipping method selected (such as Express or Overnight) does not expedite the production time of a Made to Order piece. All pieces have their production time listed, so be sure to check the product page prior to purchase. The lead time remain
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information via the shipping method you selected at checkout. The fastest and most up-to-date way to track your shipment is with the direct shippin
The shipping carrier can take 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. If your package stops moving at any point, do not worry! It is still on its way to you. Occasional
A signature is required upon receipt of your package for shipments valued over $1,500 USD.
For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Jane is not responsible for these fees, nor for cust
Be sure to check the product page for the production time associated with your Jane piece. A lead time for each piece is included on the product page, cart page, checkout page, and in your order confirmation email. In order to purchase a Made to Orde
Jane orders always come with fully insured shipping. The Client is responsible for any fees associated with the return of a package to Jane after several failed delivery attempts.
Shipping charges are non-refundable once an order has shipped.
In the unlikely event that a piece arrives damaged, please contact the Concierge team within 48 hours of delivery. Every Jane shipment includes complimentary shipping insurance, so we’re here to assist and always aim to make the situation right. Kind
In the rare event that an incorrect piece arrives, please contact the Concierge team within 48 hours of delivery. We’re here to assist and always aim to make the situation right. Kindly include multiple photos of what you received, a photo of your pa
Our website can only accept one shipping address per order. If you'd like to have items shipped to multiple addresses, please place separate orders.
Jane orders placed before 12 PM EST will be dispatched as soon as the same business day, though it may take up to 2 business days during high order volume periods. Made to Order pieces or those being restocked will note an alternative lead time. All
Jane proudly ships to Israel (as well as over 186 countries around the world). You can adjust the country in the top navigation bar on our website to show pricing in Israeli new shekel (₪) as well as to view reliable shipping services tailored to Isr
Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports. For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tari
Jane offers three domestic shipping services (Ground, Express, and Overnight) that service New York City residential and commercial deliveries (as well as all P.O. boxes). You can expect your shipment to be delivered according to which service you se
In rare instances, once a shipment is in transit and no longer in our possession, it can get delayed due to circumstances beyond our control, most commonly delays by the shipping carrier internally as well as regional inclement weather. If your packa
In rare instances, the USPS system may not post typical tracking updates. While it may appear as though the package is lost or not on the way to it's destination, the delivery will likely be completed as intended and self-correct itself. This type of