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Jane Jewels

Jane offers three domestic shipping services (Ground, Express, and Overnight) that service New York City residential and commercial deliveries (as well as all P.O. boxes).You can expect your shipment to be delivered according to which service you select at checkout:<ul><li>Ground Shipping: 2-4 business days (though this is often as soon as 1 business day and, in the event of rare carrier delays, up to 5 business days)</li><li>Express Shipping: 2 business days</li><li>Overnight Shipping: Next business day</li></ul>Orders placed before 6 AM EST will ship the same business day. Orders placed after 6 AM EST will ship the next business day. In limited cases, due to high order volumes, please allow up to 2 business days for in-stock pieces to be dispatched.<main id="isPasted">Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier, supply chain issues, weather, and other factors.</main>

Jane offers three domestic shipping services (Ground, Express, and Overnight) that service New York City residential and commercial deliveries (as well as all P.O. boxes). You can expect your shipment to be delivered according to which service you se

How long will it take for my order to be delivered to New York City?

Shipping & Fulfillment

How do I cancel my order?

Where can I shop Jane?

How many of each product can I order?

How accurate is color display on the Jane website?

Can I cancel or change my order?

I didn't receive an order confirmation email.

What is my order number?

How can I obtain a duplicate invoice for my Jane purchase?

Orders

What is the Return & Exchange Policy?

Do you offer returns?

Do you offer exchanges?

How do I initiate my return/exchange?

Can I return my order for a refund?

Can I return a Jane Gift Card?

Can I return or exchange my Made to Order piece(s)?

How long do I have to return my Jane piece?

How do I send my exchange/return back to Jane?

Where do I mail my return?

Exchanges & Returns

Where does Jane ship to?

I've placed my order already but I entered the wrong shipping address. Can I change it?

How long will it take for my order to ship?

When will my package arrive?

Does an expedited shipping method mean my piece will be produced faster?

How can I track my package?

My package hasn't moved.

Is a signature required for delivery of my order?

Are import and customs duties included for international orders?

Why hasn't my order shipped?

Is shipping insured?

Will the shipping cost from my order be refunded?

What should I do if a piece arrived damaged?

What should I do if I received the wrong piece?

Can you ship to multiple addresses?

When will I receive my tracking information?

Do you ship to Israel?

Are customs/duties included?

My package is delayed.

Why does my USPS package show as "Pre-Shipment"?

How do I know if the ring loop will fit?

How do I know if the bracelet loop will fit?

How do I know if the motif chain will fit?

Hand Chains

Do you have a warranty?

How long do warranty repairs take?

How can I submit a warranty claim?

Does my piece need to be inspected for a warranty claim?

Will I receive a complimentary repair or replacement?

How do I know which pieces include a Signature Lifetime Warranty?

I tried to submit a warranty claim but it says "out of warranty coverage."

How long do repairs take?

Warranty

Explain the difference between Vermeil, 14K and 18K.

Can I customize a piece?

Are your diamonds conflict-free?

Will you be restocking this sold out piece?

Our Jewelry

Do you sell gift cards?

Will my shipment include include a receipt where the price of the items are shown?

Can I reload my gift card?

I would like my gift to be a surprise. Will Jane notify the recipient of its arrival in advance?

I received a gift purchased from Jane. Can I exchange or return it? If so, how do I proceed?

How will my Jane order be packaged?

What does White Glove Gift Wrapping include?

Gifting

How do I apply a promotional code or Jane gift card?

Discounts & Promotions

What should I do if my payment is declined?

What forms of payment do you accept?

How long will my refund take?

Is my payment secure?

What is the security code on my payment card?

Does store credit expire?

How does Jane calculate sales tax?

Payments

Would Jane donate a piece of jewelry for a non-profit/charity/organization's event/raffle/auction?

How long will it take for my order to be delivered to New York City?Updated 22 days ago