Excluding public holidays. If we are not available, we welcome you to leave us a message.

There’s no question too small or request too big for our dedicated Client Advisors who are available to provide personalized assistance around the clock.

Kindly note we are only providing personalized assistance if you have a dedicated Client Advisor over the phone at this time.

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Jane Jewels

Jane Jewels | Concierge | U.S. Help Center

How do I cancel my order?

Where can I shop Jane?

How many of each product can I order?

How accurate is color display on the Jane website?

Can I cancel or change my order?

I didn't receive an order confirmation email.

What is my order number?

How can I obtain a duplicate invoice for my Jane purchase?

Orders

What is the Return & Exchange Policy?

Do you offer returns?

Do you offer exchanges?

How do I initiate my return/exchange?

Can I return my order for a refund?

Can I return a Jane Gift Card?

Can I return or exchange my Made to Order piece(s)?

How long do I have to return my Jane piece?

How do I send my exchange/return back to Jane?

Where do I mail my return?

Exchanges & Returns

Where does Jane ship to?

I've placed my order already but I entered the wrong shipping address. Can I change it?

How long will it take for my order to ship?

When will my package arrive?

Does an expedited shipping method mean my piece will be produced faster?

How can I track my package?

My package hasn't moved.

Is a signature required for delivery of my order?

Are import and customs duties included for international orders?

Why hasn't my order shipped?

Is shipping insured?

Will the shipping cost from my order be refunded?

What should I do if a piece arrived damaged?

What should I do if I received the wrong piece?

Can you ship to multiple addresses?

When will I receive my tracking information?

Do you ship to Israel?

Are customs/duties included?

Shipping & Fulfillment

Care Guide

Hand Chains

Do you have a warranty?

How long do warranty repairs take?

How can I submit a warranty claim?

Does my piece need to be inspected for a warranty claim?

Will I receive a complimentary repair or replacement?

How do I know which pieces include a Signature Lifetime Warranty?

I tried to submit a warranty claim but it says "out of warranty coverage."

How long do repairs take?

Warranty

Explain the difference between Vermeil, 14K and 18K.

Can I customize a piece?

Are your diamonds conflict-free?

Will you be restocking this sold out piece?

Our Jewelry

Do you sell gift cards?

Will my shipment include include a receipt where the price of the items are shown?

Can I reload my gift card?

I would like my gift to be a surprise. Will Jane notify the recipient of its arrival in advance?

I received a gift purchased from Jane. Can I exchange or return it? If so, how do I proceed?

How is my order packaged?

Gifting

How do I apply a promotional code or Jane gift card?

Discounts & Promotions

What should I do if my payment is declined?

What forms of payment do you accept?

How long will my refund take?

Is my payment secure?

What is the security code on my payment card?

Does store credit expire?

How does Jane calculate sales tax?

Payments

Would Jane donate a piece of jewelry for a non-profit/charity/organization's event/raffle/auction?

Donation Requests

Jane's Care Guide for Sterling Silver

Jewelry Care

My order was flagged as fraud. What should I do?

Fraud Protection

How do I call Jane?

Do I need an account with Jane to place an order?

How do I reset my password?

Where should I direct my wholesale inquiries?

We take great care and pride in creating each of our designs with the hope that you’ll fall in love with your handcrafted pieces. However, we understand that some items may not be the perfect fit for everyone.

Jane takes pride in crafting luxurious, handmade jewelry built to last, and we stand by the quality and design of everything we make. If your piece doesn’t meet your (or our own) expectations, we are dedicated to making it right.

Everything you need to know for a smooth checkout experience.

Keep your Jane shining for years to come with proper care.

Important information about how we protect your data.

Should you require help or additional information, please contact our Client Services team by clicking here. One of our dedicated advisers will be happy to assist you. Kindly note we are only providing personalized assistance over the phone if you ha

<p>Should you require help or additional information, please contact our Client Services team by clicking <a href="https://concierge.janejewels.com/en-US/contact"><strong><u>here</u></strong></a>. One of our dedicated advisers will be happy to assist you.</p><p id="isPasted">Kindly note we are only providing personalized assistance over the phone if you have a dedicated Client Advisor at this time. Our U.S. Client Services line is +1 (212) 643-9199.</p><p>Alternatively, please visit the Help Center on the Jane website at <a href="https://concierge.janejewels.com/en-US"><u><strong>concierge.janejewels.com</strong></u></a> to view additional methods of assistance offered.&#xA0;</p>

You do not need a Jane Club account to shop online; rather, you can purchase as a guest.However, creating a Jane Club account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store mu

<p>You do not need a Jane Club account to shop online; rather, you can purchase as a guest.<br id="isPasted"><br>However, creating a Jane Club account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store multiple delivery addresses, view past orders, update subscription details and receive special Jane customer event invitations and new product information.</p><p>Creating a Jane Club only takes a few minutes and you can do so by clicking&#xA0;<strong><a href="https://janejewels.com/account/register" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">here</a></strong>.</p>

You can reset your password by selecting Forgot Your Password? in the Jane Club log in page.

<section id="isPasted"><p>You can reset your password by selecting <em>Forgot Your Password?</em> in the <a href="https://janejewels.com/account/login" rel="noopener noreferrer" target="_blank"><strong><u>Jane Club log in page</u></strong></a>.</p></section>

Please submit an application at janejewels.com/wholesale.Due to the high volume of inquiries we receive, please be aware applications can take between three to four weeks to process. We thank you in advance for your patience.

<section id="isPasted"><div data-component-id="Can I stock Aesop at my place of business? - aus" data-component-type="AesopExpandableQueryListItem" data-ref="listItemContent"><div data-ref="listItemCopyWrapper"><p>Please submit an application at&#xA0;<a href="https://janejewels.com/pages/wholesale" id="isPasted"><strong><u>janejewels.com/wholesale</u></strong></a>.<br><br>Due to the high volume of inquiries we receive, please be aware applications can take between three to four weeks to process. We thank you in advance for your patience.</p></div></div></section>

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