Exchanges & Returns
We take great care and pride in creating each of our designs with the hope that you’ll fall in love with your handcrafted pieces. However, we understand that some items may not be the perfect fit for everyone.
What is the Return & Exchange Policy?
We always want you to love your Jane and are committed to making it right if it's not the perfect fit. We are pleased to offer easy returns for Jane credit or exchange within seven (7) days of the date of delivery. We do not offer refunds at this tim
Do you offer returns?
We always want you to love your Jane and are committed to making it right if it's not the perfect fit. We are pleased to offer easy 7-day returns for Jane credit or exchange. Kindly note that Made to Order pieces or items identified as Final Sale can
Do you offer exchanges?
We always want you to love your Jane and are committed to making it right if it's not the perfect fit. We are pleased to offer easy 7-day returns for Jane credit or exchange. Kindly note that Made to Order pieces or items identified as Final Sale can
How do I initiate my return/exchange?
To start a return or exchange, please visit our Returns & Warranty Center at returns.janejewels.com. Our easy to use platform will allow you to initiate the return, select your preference of Jane credit or exchange, and will instantly generate a pre-
Can I return my order for a refund?
We are pleased to offer easy returns for Jane credit or exchange within seven (7) days of the date of delivery. We do not offer refunds at this time. This policy is noted on all of our product pages (within the Delivery & Returns section) as well as
Can I return a Jane Gift Card?
Jane Gift Cards cannot be redeemed or exchanged for cash except as required by law. No refunds will be given.
Can I return or exchange my Made to Order piece(s)?
Made to Order jewelry cannot be exchanged or returned.
How long do I have to return my Jane piece?
Online purchases can be returned online within seven (7) days of the delivery date. To start a return or exchange, please visit returns.janejewels.com. Our easy to use platform will allow you to initiate the return, select your preference of Jane cre
How do I send my exchange/return back to Jane?
Once you've completed your return, exchange, or warranty claim request on the Returns & Warranty Center, kindly follow these steps when sending your jewelry back to us:. For international customers, please return your jewelry to the following locatio
Where do I mail my return?
To start a return or exchange, please visit the Returns & Warranty Center at returns.janejewels.com. Our easy to use platform will allow you to initiate the return and select your preference of Jane credit or exchange. For customers sending returns b
Will I get an email when my return is processed?
Yes, you’ll automatically receive an email once your return has been processed. After you ship your return, U.S. customers can track the package’s progress to us using the tracking number on the provided pre-paid return label. Once your return is del
How is the 7-day return period calculated?
Your 7-day return window begins on the day your order is marked as “Delivered” by the shipping carrier. That delivery day counts as Day 1. For example, if your package is marked as delivered on a Monday, you have until the following Sunday to initiat