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Warranty

Jane takes pride in crafting luxurious, handmade jewelry built to last, and we stand by the quality and design of everything we make. If your piece doesn’t meet your (or our own) expectations, we are dedicated to making it right.

Do you have a warranty?

Jane takes pride in crafting luxurious, handmade jewelry built to last, and we stand by the quality and design of everything we create. Your satisfaction is our top priority, so if your piece doesn’t meet your (or our own) expectations, we are dedica

How long do warranty repairs take?

Once we receive your piece, it will undergo a comprehensive quality review by our design team (so they can understand what happened) and we will provide a complimentary White Glove Repair (which is done entirely in-house). We waive all material and l

How can I submit a warranty claim?

Every Jane includes a complimentary warranty. To initiate a warranty claim, please visit the Returns & Warranty Center at returns.janejewels.com. Our easy-to-use claim experience will prompt you to upload high-resolution photos of your affected piece

Does my piece need to be inspected for a warranty claim?

Yes. If your warranty claim is approved, you will need to send the affected piece to us for quality assurance review and testing by our design team so we can understand what happened.

Will I receive a complimentary repair or replacement?

If warranty coverage is provided, we will offer a complimentary White Glove Repair and waive all material and labor fees.

How do I know which pieces include a Signature Lifetime Warranty?

Select Jane pieces from The Luxury Collection Away are guaranteed by a limited lifetime warranty. We note this on the product page prior to purchase, specifically in the Details & Size section.

I tried to submit a warranty claim but it says "out of warranty coverage."

Every Jane includes a complimentary warranty. All our pieces include a 90-day limited warranty by default and select Jane pieces from The Luxury Collection Away are guaranteed by a limited lifetime warranty. We note this on the product page prior to