How can I submit a warranty claim?Updated a month ago
Every Jane includes a complimentary warranty. To initiate a warranty claim, please visit the Returns & Warranty Center at returns.janejewels.com. Our easy-to-use claim experience will prompt you to upload high-resolution photos of your affected piece and provide us with details of what happened.
Here are some tips as you submit your claim for a smooth experience:
- Provide as many high-quality photos as possible so our warranty team can understand what happened
- Be as descriptive as possible in your explanation or how the issue occurred
- Kindly allow up to 5 business days for your claim to be processed (though we process most claims within 24 hours)
If you need any help along the way, our Concierge team is here to help. Simply get in touch and we’ll help you get back to full shine in no time. You can send us a message at concierge.janejewels.com/en-US/contact.