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How long do warranty repairs take?Updated 21 days ago

Once we receive your piece, it will undergo a comprehensive quality review by our design team (so they can understand what happened) and we will provide a complimentary White Glove Repair (which is done entirely in-house). We waive all material and labor fees and ship it back to you free of charge. Kindly note that complimentary repairs take approximately 4 weeks to complete once the piece is received. The repair can be completed in as soon as 2 weeks and, in limited cases, up to 6 weeks depending on the extent of work needed. We greatly appreciate your patience.

We recommend keeping an eye on the tracking number of the pre-paid shipping label we provide via email so you know when we are in possession of your Jane. The standard repair turnaround time window begins once we receive your warranty return shipment.

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