Allow us to assist with your Jane order.
We strive to dispatch your pieces as swiftly as possible, which is why orders cannot be canceled once they are placed as they immediately begin processing in our queue.For issues such as shipping address typos, we will always try to help as long as t
Jane is sold exclusively online on our official website (janejewels.com) and at our limited-time pop-up locations (see where we're coming next at janejewels.com/events).
We currently have a five piece limit per product in order to ensure as many clients can get their hands on our pieces as possible. If you're interested in a volume purchase, please contact us at janejewels.com/wholesale.
Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.
We strive to dispatch your pieces as swiftly as possible, which is why orders cannot be canceled, changed, or updated once they are placed as they immediately start processing in our queue. For issues such as shipping address typos, we will always tr
Your confirmation email is sent immediately after your Jane order is placed, however it can sometimes take up to one hour to receive via email due to high order volumes. If you have not received your order confirmation email after one hour, please ch
Order numbers for online purchases begin with the letters "JJ" and are followed by 6-8 numerical digits. You will see this on your original order confirmation as well as any supplemental shipment emails. For in-store/pop-up purchases, your order numb
Duplicate invoices can be quickly and easily accessed from the My Orders section of your Jane Club account. If you would prefer, you may also request them by contacting our Client Services team by clicking here.
If you've checked your spam and have confirmed that you have not received emails from Jane in regards to your order, this is likely because you misspelled your email address at checkout. Please contact the Concierge with the following information in
If you've checked your spam and have confirmed that you have not received emails from Jane in regards to your order, this is likely because you misspelled your email address at checkout. Please contact the Concierge with the following information in
We want you to know exactly what to expect before placing your order. The lead time for every Jane piece is displayed in several places throughout your shopping experience:. On the product page: Right below the navy blue “Place in Bag” button. In you
You can check your order’s status at any time using one of the following options:. Log in to your My Jane account: Visit my.janejewels.com to view your current and past orders, including real-time status updates. Visit our tracking page: Go to janeje