How do I cancel my order?Updated a month ago

We strive to fulfill your pieces as swiftly as possible, which is why orders cannot be canceled once they are placed as they immediately begin processing. We apologize for the inconvenience!

With that being said, for issues such as shipping address typos, we will always try to help as long as the order hasn't yet been dispatched. Please contact us as soon as possible at concierge.janejewels.com/en-US/contact.

If you'd like to add another item to your order, please place a new order for the item.