Can I cancel or change my order?Updated 13 days ago

We strive to dispatch your pieces as swiftly as possible, which is why orders cannot be canceled, changed, or updated once they are placed as they immediately start processing in our queue.

For issues such as shipping address typos, we will always try to help as long as the order hasn't yet been dispatched. Please contact us as soon as possible at concierge.janejewels.com/en-US/contact.

If you'd like to add another item to your order, please place a new order for the item.