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Gifting

Give the gift of Jane.

Do you sell gift cards?

Yes! To purchase a digital or physical Jane Gift Card, visit janejewels.com/collections/gift-cards. You can also purchase a Jane Gift Card in any custom denomination by contacting the Concierge at [email protected]. Please note: Jane Gift Card

Will my shipment include include a receipt where the price of the items are shown?

We include a packing slip in each order that contains the Client information, recipient information, and a list of the items within the shipment. The packing slip does not include any prices or order totals. To request an invoice, please contact the

Can I reload my gift card?

You cannot reload a gift card. We recommend purchasing another gift card if you are hoping to give the gift of Jane again!

I would like my gift to be a surprise. Will Jane notify the recipient of its arrival in advance?

If you wish for your gift to be a surprise for your recipient, please enter your own email address and phone number during checkout. The email address entered at that point will receive notifications from the Concierge (and potentially the carrier de

I received a gift purchased from Jane. Can I exchange or return it? If so, how do I proceed?

You may indeed exchange or return a Jane piece received as a gift. Please remember to keep the original invoice or gift receipt, as well as the original packaging and documentation. These items are required for a return or exchange. To start a return

How is my order packaged?

Every Jane creation is artfully enclosed in our magnetic presentation box, adorned with the Jane logo in silver foil for a trademark touch. Nested inside each box is also a signature suede jewelry pouch, which can be reused for years to come as a kee