I received a gift purchased from Jane. Can I exchange or return it? If so, how do I proceed?Updated a month ago
You may indeed exchange or return a Jane piece received as a gift.
Please remember to keep the original invoice or gift receipt, as well as the original packaging and documentation. These items are required for a return or exchange.
To start a return or exchange, please visit returns.janejewels.com. Our easy to use platform will allow you to initiate the return, select your preference of Jane credit or exchange, and will instantly generate a pre-paid shipping label for you to return your piece(s).