Everything you need to know for a smooth checkout experience.
We recommend double checking that your card's billing details (such as the security code and zip code) match what you’ve entered at checkout, and that your card is not expired.Your card issuer may have declined your payment. They don’t tell us the re
You can pay for your Jane order using a variety of payment methods. Your payment method is charged at the time the order is placed, including for items that are shipping later and Made to Order pieces. This will ensure that your order is placed in th
When a refund is processed, the funds are released immediately. However, it may take up to 10 business days for the funds to appear on your end per standard bank processing times.
All the transactions made on the janejewels.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. Jane has also established specific security measures to prot
A unique code made up of 3 or 4 digits secures remote sale transactions. This code can be found:
Jane credit does not expire. It can be used across our website and redeemed for any Jane product.
Because sales tax rates and rules vary by country, state, and local jurisdiction, we apply sales taxes based on where you're shipping your order. You'll see the estimated taxes in your Bag during checkout, and the exact taxes will be calculated and c