My package is delayed.

In rare instances, once a shipment is in transit and no longer in our possession, it can get delayed due to circumstances beyond our control, most commonly delays by the shipping carrier internally as well as regional inclement weather.

If your package stops moving at any point, do not worry! It is still on its way to you and was likely delayed by the shipping carrier. You can track your package at any time using the link in your shipping confirmation email to get it's latest whereabouts. We, like any other retailer, are not provided with additional information or any control other than what is available on the carrier's tracking page (as the shipment is no longer in our possession and is in transit). We apologize in advance for the limited insight we are able to offer in the event of a carrier-imposed delay and thank you for your patience.

Please allow up to 7 business days for the carrier to resolve the delay and complete the shipment. To request additional information regarding the status of a shipment, we recommend contacting the carrier directly:

USPS: +1 (800) 275-8777
UPS: +1 (800) 742-5877
FedEx: +1 (800) 463-3339

Jane is not responsible for delays that occur during carrier transit once the shipment is out of our possession and has been handed off to the shipping partner. We pride ourselves on continually optimizing our shipping options to offer services that consistently offer on time, timely delivery.

My package is delayed.Updated 18 days ago