Excluding public holidays. If we are not available, we welcome you to leave us a message.

There’s no question too small or request too big for our dedicated Client Advisors who are available to provide personalized assistance around the clock.

Kindly note we are only providing personalized assistance if you have a dedicated Client Advisor over the phone at this time.

Gift Cards

Repairs

Events

Wholesale

Shop

Start a Return

Contact Us

Jane Jewels

Explain the difference between Vermeil, 14K and 18K.

Our Jewelry

How do I cancel my order?

Where can I shop Jane?

How many of each product can I order?

How accurate is color display on the Jane website?

Can I cancel or change my order?

I didn't receive an order confirmation email.

What is my order number?

How can I obtain a duplicate invoice for my Jane purchase?

My card was charged but I never received a confirmation or shipping email.

Where is the product lead time shown prior to purchase?

How can I check/track my order status?

Orders

What is the Return & Exchange Policy?

Do you offer returns?

Do you offer exchanges?

How do I initiate my return/exchange?

Can I return my order for a refund?

Can I return a Jane Gift Card?

Can I return or exchange my Made to Order piece(s)?

How long do I have to return my Jane piece?

How do I send my exchange/return back to Jane?

Where do I mail my return?

Exchanges & Returns

Where does Jane ship to?

I've placed my order already but I entered the wrong shipping address. Can I change it?

How long will it take for my order to ship?

When will my package arrive?

Does an expedited shipping method mean my piece will be produced faster?

How can I track my package?

My package hasn't moved.

Is a signature required for delivery of my order?

Are import and customs duties included for international orders?

Why hasn't my order shipped?

Is shipping insured?

Will the shipping cost from my order be refunded?

What should I do if a piece arrived damaged?

What should I do if I received the wrong piece?

Can you ship to multiple addresses?

When will I receive my tracking information?

Do you ship to Israel?

Are customs/duties included?

How long will it take for my order to be delivered to New York City?

My package is delayed.

Why does my USPS package show as "Pre-Shipment"?

Shipping & Fulfillment

How do I know if the ring loop will fit?

How do I know if the bracelet loop will fit?

How do I know if the motif chain will fit?

Hand Chains

Do you have a warranty?

How long do warranty repairs take?

How can I submit a warranty claim?

Does my piece need to be inspected for a warranty claim?

Will I receive a complimentary repair or replacement?

How do I know which pieces include a Signature Lifetime Warranty?

I tried to submit a warranty claim but it says "out of warranty coverage."

How long do repairs take?

Warranty

Can I customize a piece?

Are your diamonds conflict-free?

Will you be restocking this sold out piece?

Do you sell gift cards?

Will my shipment include include a receipt where the price of the items are shown?

Can I reload my gift card?

I would like my gift to be a surprise. Will Jane notify the recipient of its arrival in advance?

I received a gift purchased from Jane. Can I exchange or return it? If so, how do I proceed?

How will my Jane order be packaged?

What does White Glove Gift Wrapping include?

Gifting

How do I apply a promotional code or Jane gift card?

Discounts & Promotions

What should I do if my payment is declined?

What forms of payment do you accept?

How long will my refund take?

Is my payment secure?

What is the security code on my payment card?

Does store credit expire?

How does Jane calculate sales tax?

Payments

Would Jane donate a piece of jewelry for a non-profit/charity/organization's event/raffle/auction?

Explain the difference between Vermeil, 14K and 18K.Updated 9 months ago